Zoom, a cloud-based video conferencing platform, is reporting a host of outages as of 3 p.m. ET.
According to the website Downdetector, a website and app that monitors the status of various online services and helps users identify and report outages, there were over 60,000 Zoom outages.
Why It Matters
Zoom became an integral part of companies and the workplace during the 2020 pandemic when offices closed and people needed to be able to work remotely. Workplaces used it as a primary way of connecting employees during the lockdowns and Zoom has become synonymous with all video chatting, kind of like how Kleenex or Band-Aid is with products.
In this photo illustration, the Zoom logo is displayed on a smartphone screen, with Zoom’s latest stock market data and candlestick charts visible in the background, highlighting the real-time financial performance, stock fluctuations, market volatility,… In this photo illustration, the Zoom logo is displayed on a smartphone screen, with Zoom’s latest stock market data and candlestick charts visible in the background, highlighting the real-time financial performance, stock fluctuations, market volatility, and investment trends of the virtual communication and online meeting platform industry, on February 23, 2025 in Chongqing, China. Cheng Xin/Getty Images
What to Know
Users reported a wide variety of issues. Some people weren’t able to log onto any meetings or get into meetings that were already in place, while others couldn’t access the site. Some people were able to make phone calls through Zoom, but weren’t able to modify their settings.
For some people, the issue was with conference meetings, but messages and voice calls worked fine.
Along with Zoom’s services being down, the website where people can check the status of Zoom’s products was down, as well.
In March 2020, there were about 10 million daily meetings and 200 million participants. Along with businesses, schools moved to Zoom to help kids learn during the pandemic when they weren’t able to be physically in a classroom.
While return-to-office has made Zoom less necessary than it was during the pandemic, companies still rely on the tool to connect remote workers and hold meetings with clients who aren’t in the office.
Zoom’s bread and butter has been video and phone conference meetings, but the company has transitioned out of just being a platform for communicating and into the artificial intelligence space. Intelligent Director uses the company’s software to help connect people who are in a conference room and those who are remote. The AI tool will select the best view of in-room participants from multiple camera sources to help people in hybrid work environments.
Zoom’s outage problems came just hours after a Spotify outage, which left users unable to access the platform.
What People Are Saying
Patrick Bet-David, minority owner of the Yankees, in a post on X: “Is Zoom down? Anyone else experiencing issues?”
DownDetector User in a post on the website: “Can’t start a new meeting. Mixed feelings”
What Happens Next
It’s unclear when the outage will be resolved and services will resume.
Update 04/16/25 3:35 p.m. ET: This article has been updated with additional information.
